Mobile App Experience

App Access & Credentials

• Regenerate Passcode
• How can my traveler view their AXUS Travel App login?
• How does my traveler log out of the AXUS Travel App?
• When I login to the mobile app, it says "invalid credentials." However, I am using the same credentials when logging into the AXUS website. What is the issue?
• How can I change the App Credentials on my mobile app? (IOS and Android)

Downloading the App

• How do I resend an app invite to my traveler?
• How will my clients receive the link to download AXUS Travel App?
• How will I know when my traveler has downloaded the mobile app?

Using the App (Traveler Perspective)

• Adding travel42 guides to an AXUS itinerary and mobile app run through of guide content
• Eventseeker
• Can the traveler make changes to the app?
• Advisor Contact Inside Mobile App
• Light Mode vs. Dark Mode on App

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Messaging & Notifications

• Stop App Notifications When a Change/Update Has Been Saved
• Can I disable in-app messaging from travelers?
• How do I send and receive messages with my travelers using the app?

Printing & Downloads

• Download Button for Web View and PDF
• How to Print App Documents from the Traveler's Phone
• How to Print App Documents from the Traveler's Computer

Troubleshooting App Issues

• Crashing App Issue
• Why is my app not working on my iPhone?
• Why is my app not working on my Android?
• How to Find an Axus Crash Report on iOS (iPhone or iPad)
• Why don’t my clients see the updates in their mobile app?

How to Navigate Through the Mobile App

• AXUS Travel App
• Pocket Travel App

Share or Download Itineraries on the App

• How Travelers Can Download and Share Their Itinerary on Android Phones
• How Travelers Can Download and Share Their Itinerary on iOS Phones