Why is my app not working on my Android?

If you receive an error on your Android while using the app, please answer the following:


Have you entered in the correct UserID and Passcode? 

Letters are case sensitive. Please enter your app credentials exactly how you see them. 

If the UserID calls for a space, add an underscore: "_" between the characters.

Make sure to distinguish between the number ZERO and the Letter "O" for Oscar.

Make sure to distinguish between the number ONE and the letter "I" for India.




In the example above, you would enter in the UserID this way: PWinters_II4393

(Use the underscore "_" in the space between PWinters and II4393)


For the Passcode, you would enter: c0ae4d

(Make sure to type a ZERO, not the letter "O")


Questions regarding your Android device: 

1. How much memory do you have available on your Android?

2. What version of the Android do you own? 

We recommend that the device has the latest software update for the phone (i.e. there are no pending software versions).

3. Are you currently on good WIFI or have a strong data signal when you load your itinerary on your Android device?


You can uninstall/reinstall the app. 

Delete the app and install it again.


Completely turn off your device and turn it on again.

It never hurts to turn off your phone for a complete shutdown. 


Delete past itineraries:

If you have dozens of past  on your app, ask your travel advisor to remove yourself from your past (archived trips). 

This will remove the past trips from your app essentially "freeing up" room for the app to display your current itineraries and receive any updates. 

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