Why aren't my hotels from ClientBase syncing up to the pre-populated hotels in AXUS?

If your imported ClientBase itinerary contains a hotel that you know is in AXUS, but the hotel details aren't being automatically pulled in, then the system is having difficulty finding a perfect match. This could mean that the name or some other identifier is listed slightly differently in ClientBase than it is in the AXUS database - for example, the name in ClientBase could be "St. Regis Roma" and the name in AXUS "The St. Regis Rome".

Simply edit the booking and begin typing in the name of the hotel to select the correct one from the AXUS listings dropdown. Once you do, all of the pertinent hotel details will automatically populate.