Support Library
Your resource for helpful video tutorials and answers to users' most frequently asked questions, organized by topic category.
Getting Started
- Getting Started Video for Tour Operators and DMCs
- Step by Step Guide to becoming an AX-Pert
- How to add bookings into your AXUS itinerary
- Importing itineraries and travel bookings using the ClientBase sync
- Importing itineraries and bookings from the Vendors tab
- Importing travel bookings using confirmation emails
FAQs
- Can the traveler make changes to the app?
- I did not receive an email or notification saying that my traveler received their app invite
- How do I resend an app invite to my traveler?
- Why is my app not working on my iPhone?
- Why is my app not working on my Android?
- Create a Hyperlink in the Text of Your Itinerary
Profile & Advisors
Itineraries & Bookings
- Importing a Globus Itinerary
- RoamRight Insurance Integration
- Avanti Destinations
- How to insert a page break or multiple page breaks on your PDF
- How to import a Tourplan itinerary into AXUS
- How can I sort my uploaded Supporting Documents?
ClientBase
- Client Base Import Controls - Stopping the Client Base Import (Itinerary vs. Bookings)
- How do I set up a link between AXUS Travel App and my Client Base account?
- Should I make itinerary or booking updates in AXUS, ClientBase or both?
- How do I find my agent profile number in ClientBase?
- What information is pulled over from a ClientBase ResCard when imported?
- Why aren't my hotels from ClientBase syncing up to the pre-populated hotels in AXUS?
Travelers & Mobile App
- How to add the ShoreTrips in app purchasing feature
- Why don’t my clients see the updates in their mobile app?
- How can I change the App Credentials on my mobile app? (IOS and Android)
- Can I disable in-app messaging from travelers?
- Why can't my travelers open their additional documents in their AXUS mobile app?
- Why do my travelers see two logos?