Support Library
Your resource for helpful video tutorials and answers to users' most frequently asked questions, organized by topic category.
Getting Started
- Step by Step Guide to becoming an AX-Pert
- Home Page
- How to add bookings into your AXUS itinerary
- Getting Started Video for Tour Operators and DMCs
- Importing itineraries and travel bookings using the ClientBase sync
- Importing Itineraries and Bookings from the VENDORS tab
FAQs
- How do I change my itinerary name?
- How do I remove a collaborator from the itinerary I sent them?
- What do I do when I cannot move the DISEMBARK booking?
- Why can't I view my co-advisors itineraries?
- How do I merge two itineraries together?
- How do I keep track of the changes on my itinerary?
Profile & Advisors
- Email Customization at the Itinerary Level
- 24 Hour Time Format
- How to Customize the Automatic Email When You Publish an Itinerary
- How can I add itineraries to my own mobile app?
- How can I prevent other advisors/colleagues from seeing my itineraries and travelers?
- How do I add my agency logo and set my agency brand color? (Video)
Itineraries & Bookings
- Itinerary Color Label
- Public Library - Austrian National Tourist Office Sample Itineraries
- Multi-images for bookings
- How do I add a subtitle to my itinerary?
- Look up hotel by Consortia or Northstar Travel Group database
- Global Covid Travel Restriction Search Capability Added to Traveler Web View
Advisors who use the CRM ClientBase
- ClientBase Import Controls - Stopping the ClientBase Import (Itinerary vs. Bookings)
- How do I set up a link between AXUS Travel App and my ClientBase account?
- Should I make itinerary or booking updates in AXUS, ClientBase or both?
- How do I find my agent profile number in ClientBase?
- What information is pulled over from a ClientBase ResCard when imported?
- Why aren't my hotels from ClientBase syncing up to the pre-populated hotels in AXUS?
Travelers & Mobile App
- Eventseeker
- Advisor View on Mobile
- Staff Traveler vs. Regular Traveler
- All Itineraries Web View Link
- Advisor Contact Inside Mobile App
- Why don’t my clients see the updates in their mobile app?
Itinerary Collaboration
- Collaborator(s) Messaging
- Collaborating in AXUS
- Collaboration Section
- Companies you can collaborate with
- Lock/ Unlocking Bookings (Collaborator Feature)
- Co-Branding Itineraries between an Advisor and Collaborator