Support Library
Your resource for helpful video tutorials and answers to users' most frequently asked questions, organized by topic category.
Getting Started
- Covid Travel Restrictions and Requirements Search
- Home Page
- Task Manager: Creating Itinerary Reminders
- Getting Started Video for Tour Operators and DMCs
- Step by Step Guide to becoming an AX-Pert
- How to add bookings into your AXUS itinerary
FAQs
- Can I stop travelers from adding their own simple bookings?
- How Do I Add A Charter Flight?
- How do I add more than one picture?
- How do I add maps or directions into my itineraries?
- Can I upload a Word file to the DOCUMENTS section of my itinerary?
- As a Travel Advisor why can't I see all the trips on my app?
Profile & Advisors
- Email Customization at the Itinerary Level
- 24 Hour Time Format
- How to Customize the Automatic Email When You Publish an Itinerary
- How can I add itineraries to my own mobile app?
- How can I prevent other advisors/colleagues from seeing my itineraries and travelers?
- How do I add my agency logo and set my agency brand color? (Video)
Itineraries & Bookings
- Luggage Free Integration
- Hiding Your Library Items from Your Org + Filtering Your Library Items
- Create Your Own Custom E-Pages
- Copy/Paste Feature - UPDATED!
- How to create a historic booking for TOUR/ACTIVITY
- How to create a historic booking for OTHER/NOTES
Advisors who use the CRM ClientBase
- ClientBase Import Controls - Stopping the ClientBase Import (Itinerary vs. Bookings)
- How do I set up a link between AXUS Travel App and my ClientBase account?
- Should I make itinerary or booking updates in AXUS, ClientBase or both?
- How do I find my agent profile number in ClientBase?
- What information is pulled over from a ClientBase ResCard when imported?
- Why aren't my hotels from ClientBase syncing up to the pre-populated hotels in AXUS?
Travelers & Mobile App
- Advisor View on Mobile
- Staff Traveler vs. Regular Traveler
- All Itineraries Web View Link
- Advisor Contact Inside Mobile App
- Why don’t my clients see the updates in their mobile app?
- How can I change the App Credentials on my mobile app? (IOS and Android)