Support Library
Your resource for helpful video tutorials and answers to users' most frequently asked questions, organized by topic category.
Getting Started
- How to log in to the AXUS Website and AXUS Travel App
- Step by Step Guide to becoming an AX-Pert
- Home Page
- How to add bookings into your AXUS itinerary
- Getting Started Video for Tour Operators and DMCs
- Importing itineraries and travel bookings using the ClientBase sync
Beyond the Basics Video Series
FAQs
- How do I delete a traveler profile?
- How can my traveler view their AXUS Travel App login?
- How does my traveler log out of the AXUS Travel App?
- How do I view the itinerary when I assigned the trip to a co-advisor?
- Are travelers able to view past trips on the app?
- Can I share tasks with a collaborator on an itinerary?
Profile & Advisors
- How to update credit card
- Email Customization at the Itinerary Level
- 24 Hour Time Format
- How to Customize the Automatic Email When You Publish an Itinerary
- How can I add itineraries to my own mobile app?
- How can I prevent other advisors/colleagues from seeing my itineraries and travelers?
Itineraries & Bookings
- Shore Excursions Group Integration
- My Icons are Missing on the AXUS Website
- How to Publish and Send your AXUS itinerary to your traveler
- How to attach a travel 42 guide to your AXUS itinerary
- How to add a supporting document to your itinerary
- Itinerary Tags for Searching/Filtering
Advisors who use the CRM ClientBase
- ClientBase Import Controls - Stopping the ClientBase Import (Itinerary vs. Bookings)
- How do I set up a link between AXUS Travel App and my ClientBase account?
- Should I make itinerary or booking updates in AXUS, ClientBase or both?
- How do I find my agent profile number in ClientBase?
- What information is pulled over from a ClientBase ResCard when imported?
- Why aren't my hotels from ClientBase syncing up to the pre-populated hotels in AXUS?
Travelers & Mobile App
- Countdown Timer for Itineraries
- Light Mode vs. Dark Mode on App
- Eventseeker
- Advisor View on Mobile
- Staff Traveler vs. Regular Traveler
- All Itineraries Web View Link
Itinerary Collaboration
- Collaborator(s) Messaging
- Collaborating in AXUS
- Collaboration Section
- Companies you can collaborate with
- Lock/ Unlocking Bookings (Collaborator Feature)
- Co-Branding Itineraries between an Advisor and Collaborator