FAQs
Commonly asked questions with a quick and to the point answer!
- Why can't I add a Guide to my Itinerary?
- How do I an itinerary from my desktop?
- How can I mark itineraries that I don't want to delete?
- Why Can't I See the Guide Content on the AXUS Website when I load Guides?
- Can I view booking times on the itinerary summary?
- Does AXUS have another Image Gallery Option?
- How do I stop Email Notifications?
- Can I stop travelers from adding their own simple bookings?
- How Do I Add A Charter Flight?
- How do I add more than one picture?
- How do I add maps or directions into my itineraries?
- Can I upload a Word file to the DOCUMENTS section of my itinerary?
- As a Travel Advisor why can't I see all the trips on my app?
- How do I delete an itinerary from ClientBase that keeps coming back after I've deleted it?
- How do I sort bookings from one day to another?
- How do I add a booking into my itinerary?
- How do I search for a specific cruise so I can create a cruise booking?
- Can I load my OpenTable Reservation directly into Axus?
- Can I add hyperlinks to the text in the itinerary information?
- When I login to the mobile app, it says "invalid credentials." However, I am using the same credentials when logging into the AXUS website. What is the issue?
- Download Button for Web View and PDF
- How do I change the flight duration?
- Why Can't I Publish My Itinerary?
- How Do I Make My Logo Bigger?
- How to Print App Documents from the Traveler's Computer
- How Do I Edit or Delete a Locked Booking?
- Can the traveler make changes to the app?
- I did not receive an email or notification saying that my traveler received their app invite
- How do I resend an app invite to my traveler?
- Why is my app not working on my iPhone?