If you’re not receiving notifications in the Axus Travel App, even with mobile data enabled and notifications allowed, this may be related to your device’s battery settings.
On Android devices, battery optimization can restrict apps from running in the background, which can prevent notifications from coming through.
Possible solution
Try changing the battery setting for the app to Unrestricted:
- Locate the Axus Travel App on your device
- Tap and hold the app icon
- Select Settings or tap the “i” icon
- Tap Battery
- Choose Unrestricted
This allows the app to run in the background without limitations and helps ensure notifications are delivered as expected.
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