Traveler Profile Duplicates

If the same traveler has multiple itineraries and instead of selecting “Assign,” someone chooses “New,” Axus will create a duplicate profile even if the name and email are identical. This can confuse your clients, as not all their itineraries will appear in the mobile app, which only displays itineraries linked to a single traveler profile.

Why duplicates happen

AXUS only prevents duplicate traveler profiles if all fields match exactly. This includes First Name, Last Name, Primary Email, Phone Number, and Traveler CRM.

If a new profile is created with slightly different details or even with the EXACT same email (latter case system will give a warning), the system will treat it as a separate traveler. 

In the example below, AXUS would allow both profiles below to be created because the First Name is different:

When these different profiles are added to different itineraries, those itineraries will not all appear under the same mobile app access.

How to locate duplicates

1. Navigate to the Travelers section of Axus
2. Use the alphabetical filter to select the first letter of the traveler’s last name
3. Look for multiple profiles for the same traveler.
   

How to resolve

To fix the issue:

1. Choose one of the traveler profiles to keep
2. Hover over the three dots in the dulicate's line and select "View Itineraries"
   
3. An itineraries page filtered with that profile's itineraries will open
4. Adjust the date filter as needed
   
5. Add the correct traveler profile to all itineraries
   
6. Once all itineraries are linked to the same profile, return to the Travelers section and delete the duplicates.