Follow

I did not receive an email or notification saying that my traveler received their app invite

You will not receive an email or notification stating that your traveler received their app invite.

If the traveler downloaded the app, entered their UserID and Passcode, and accepted push notifications, you will see a mobile phone icon inside the traveler box.

Screen_Shot_2019-09-30_at_1.10.00_AM.png

 

If you click inside the EDIT TRAVELER box, you will see the following under Registered Devices:

An IOS indicates that the traveler is using an iPhone.

Screen_Shot_2019-09-30_at_1.10.22_AM.png

 

An Android indicates that the traveler is using a type of Android phone.

Screen_Shot_2019-10-04_at_8.15.38_PM.png

 

A traveler can enter their app credentials into multiple/different devices. (They could be using an iPhone, iPad, Android, or Tablet.)

Screen_Shot_2019-10-04_at_8.17.27_PM.png 

 

If a traveler has not downloaded their app, you will not see a mobile phone icon to the left of their name.

Screen_Shot_2019-10-04_at_8.24.30_PM.png

 

Also, you will not see a "Registered Devices" box listing a phone type.

Screen_Shot_2019-10-04_at_8.24.48_PM.png

 

You can always reach out and check in with your client. Ask them if they had a chance to download the app and gather feedback to see how they're liking it.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk