If your clients do not see updated information in their mobile app, we recommend the following:
1) Refreshing the app - To refresh the mobile app, simply pull down on the main screen (where the logo and itineraries appear) and release. A spinning wheel will show at the top of the screen.
Once completed all updated components and new itinerary information will appear.
This following video provides a quick demo on refreshing the mobile app
2) Updating their phone's software version - travelers will want to be sure their mobile phone is updated to it's latest version. They will also want to double check that there are no pending/ outstanding updates for the mobile app in their Google Play or App Store.